United Airlines CEO calls Asian doctor dragged out of flight 'disruptive', Twitter refuses to take it

Boo United Airlines!

After being the centre of outrage for mistreating a passenger on its flight from Chicago O’Hare International Airport to Louisville, United Airlines is in news again and this time it’s for the letter that the United CEO Oscar Munoz has sent to his employees on Monday evening.

Munoz called the passenger being dragged in the video, that went viral on the social media, as “disruptive and belligerent” and said that the situation arose when the crew members “politely” asked the passenger to deplane, following which their agents were ‘left with no choice but to call Chicago Aviation Security Officer to “assist” in removing the customer from the flight’. Weirdly, the video that went viral on the social media showed the helpless passenger being dragged on his back by his hands, bleeding from the mouth, instead of being ‘assisted’ out of the aircraft (pun intended).

Usually, you expect the company bosses to apologise after an incident like reiterating that an event like this would not be repeated in the future, but not Munoz, who in his letter confirmed that the crew followed the prescribed procedure. “Our employees followed established procedures for dealing with situations like this,” he wrote.

ALSO READ: Watch: Asian doctor bleeds as United Airlines officials drag him in an overbooked plane in US

Munoz’s letter has further aggravated the situation and left the Twitterati fuming. Here’s what they have to say: