From ration card to driving license, Delhites can now get public services at their doorsteps

Delhi government said the scheme would kill the long queues that residents have to suffer

The Delhi government has announced that it would soon roll out a scheme to enable citizens to get 40 public services, like a ration card and driving license, delivered at their doorsteps.

Titled “Doorstep delivery of public services through mobile CSC”, the scheme would be launched in three to four months with an objective to help Delhites forego the long queues at government offices.

Describing the move as a ‘first’ in the country, deputy chief minister Manish Sisodia said the government would hire a private agency to implement the scheme. The decision was taken in a Cabinet meeting chaired by Chief Minister Arvind Kejriwal.

Manish Sisodia addressing press/ Twitter

Sisodia, while explaining the move, told reporters,

Mobile Sahayak (facilitators) will be hired through the agency that would set up call centres. Various certificates such as caste, new water connection, income, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC, will be covered under the scheme in the first phase.

Sisodia said that if a person wants to apply for a driving licence, he or she will have to call a designated call centre and register their details. Thereafter, the agency would assign a ‘Mobile Sahyak’, who will visit the applicant’s residence and get the required documents, he said.

Delhi chief minister took to Twitter and described the move as historic. He said it would cut down the scope for ‘middlemen or speed money’.

40 services are to be rolled out in the first phase of the scheme. In the second phase, 30 more services will be added to the scheme, he said.