Last year in December, a young woman was found crying at the New Delhi metro station. She was from West Bengal and sadly couldn’t speak Hindi or English. Despite this, the Central Industrial Security Force (CISF) officials didn’t panic and knew exactly what to do.
Constable Noorjahan Khatun, a veteran at reuniting missing people with their families, was called in. According to a Hindustan Times report, Noorjahan probed into the matter and discovered that the woman had been separated from her husband while boarding the train.
“The woman didn’t remember the phone number of her husband but she knew the name of hotel where they were staying. I called the hotel and got her husband’s mobile number. He was located and both were reunited,” Khatun said, according to the HT report.
Notably, this is one of the over 100 cases in which Khatun has reunited women, senior citizens and children with their families. Despite her being posted in the intelligence wing, her successful handling of these cases has earned her a reputation of being an expert for sorts in dealing with lost people.
Khatun, 27, had joined the CISF in 2008 and has been posted with the Delhi metro since 2011. For her continuous efforts, she has received the employee of the year award.
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With 28 lakh passengers travelling the metro every day and 20 per cent of them being first timers, on an average the CISF gets two cases every day of people getting ’lost’ in the metro.
An official said that most of such passengers get separated due to automate doors and crowded metro stations. Last year alone, over 100 kids were reunited with their parents.
The most recent case that Khatun solved was on July 9, when at Chandni Chowk station, CISF CCTV observer noticed an old woman passenger roaming alone at the platform for long time. Khatun was called in and upon enquiring the woman, it was found that she had got separated from her son-in-law at the station. An announcement was made at station level and nearby stations and soon the man was traced and reunited with his mother-in-law.