GST helpline: Here's how you can get all the answers related to new tax regime

Here is how you can get your queries answered about GST or Goods and Services Tax. There is still lack of information among common man about the unified tax regime

Goods and Services Tax, India’s biggest tax reform since independence was launched on Friday night in presence of political stalwarts, films stars and senior bureaucrats. The new tax regime will subsume all other indirect taxes on supply of Goods and services, right from manufacturer to consumer with an aim to reshape the country’s 2 trillion dollar economy. Traders, businessmen, manufacturers and suppliers and even consumers alike are gearing up for a successful transition towards new tax system (GST). However, there is still lack of information among common man about the new tax regime about its implementation and its effect on one’s business and expenses.

In a bid to answer such queries, the Central Board of Excise and Customs, which comes under the purview of the Department of Revenue, has come out with answers to a wide variety of frequently asked questions by industry and concerned people. It has explained a variety of topics from GST registration to input tax credit to excise credit to point of tax to Special Economic Zones.

Those who are connected with internet can easily access CBEC which has opened many lines of communication for addressal of GST-related queries. You can contact the concerned authrities and get your queries answered through below mentioned interface.

GST Help Desk


Telephone: 1800 1200 232
GSTN Help Desk


Telephone: 0120 4888999

Twitter handles: @askGST_GOI, @askGSTech

GSTN or GST Network, has tied up with IT majors Infosys and Tech Mahindra, to launch two dedicated call centres to support taxpayers and tax officials with regard to this transition. One helpline – 0120-4888999 – is for taxpayers while another – 0124-4479900 – provides support to tax officials.

GST Network is a special purpose vehicle set up primarily to provide IT infrastructure and services for smooth implementation of the new tax regime.