In a kindness gesture, an Etihad airways turned their plane around for an elderly couple so that they can visit their dying grandchild, therefore setting an example of how the passengers should be treated. The incident took place on March 30 and since then the airline is being praised for the step taken by them.
The elderly couple boarded the flight to Australia via Abu Dhabi on March 30, once boarding the flight they got to know that the condition of their grandson is not fine and he is ill.
As they were about to switch off their phone, they saw a missed call from their son-in-law. The travel agent of the couple Stephenson said, “They were taxiing on the runway when they got the text message saying their grandson was in intensive care and they needed to get there.”
After receiving the information about their grandchild’s condition, they told about it to the crew which then informed it to the captain of the flight who turned out the flight to the boarding gate. Not only this, once they got down they helped them in getting their luggage and took them back to the airport.
Sadly, their grandson passed away on March 31. “It was a sad thing that happened with my clients, but it was lovely that Etihad was able to help them the way it did”, said Stephenson.
Not only this, the airways has also offered the elderly couple to use their ticket in future whenever they want to, however, the couple has not decided when they will fly with the airlines again.