Rail Passenger Gets Rs 19,000 Compensation After She Found Rat Inside Her Coach

She got the compensation after three years.

Regular rail commuters, keep this in mind. The next time you spot a rat inside your coach, make sure you take it up to the concerned authorities for you might be compensated for the ordeal.

A Mumbai-based lawyer who spotted rats and filth while travelling in Mumbai Ernakulam Duronto train in 2015 has been awarded a compensation of Rs 19,000. South Mumbai District Consumer Redressal Forum has ruled that the Central Railway is guilty of deficiency of service for not providing premium service to the passenger.

Indian Railways

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According to a report by The Times of India, the incident happened in November 2015 when advocate Sheetal Kanakia and her cousin spotted rats inside their compartment. When they complained to the railway staff, they were told that rodents were a normal thing in trains. The duo then wrote a written complaint to the ticket checker in which mentioned about the rodents as well as lack of cleanliness inside the coach. They, however, got no response from the authorities. It was then when they decided to take approach the consumer forum. They sought a refund paid for the tickets along with a compensation for the mental harassment that they had gone through.

Three years after the incident, the forum awarded a compensation of Rs 19,000 to the lawyer after it found deficiency in the services.

Of all the problems that the Indian Railways is facing, the presence of rodents inside the trains still remains one of the biggest concerns. In 2015, Manoj Singh, who was then Union Minister of State for Railways acknowledged the menace of rodents in Lok Sabha. A 2017 report by the Comptroller and Auditor General stated that food served in Indian Railways was unfit for human consumption and rats were found in train coaches.

A representational image | Source: Indian Express

Here is a look at some other cases of rat menace that have hit the railways:

  • In August 2017, a consumer forum in Chennai directed Southern Railways to pay compensation of Rs 27,350 to a passenger whose suitcase was damaged by a rat. According to the passenger’s petition, rats had damaged his suitcase worth Rs 12,000 while he was travelling in Chennai Express in April 2014, reports Deccan Chronicle.
  • In August 2014, a Delhi resident was awarded a compensation of Rs 15,000 after his bags were damaged by rats while he was travelling in Kerala Express in 2013, reports PTI.
  • A Gujarat family travelling in Sarvodaya Express in January 2013 were allegedly served ‘rat biryani’ after they were returning from a pilgrimage to Vaishno Devi shrine in Jammu. Railways, however, denied the allegations, reports The Times of India.
  • In 2012, a Kerala resident was bitten by a rat while travelling in Mumbai-Ernakulam Duronto Express. Three years later, a consumer forum ordered Indian Railways to pay him Rs 12,000 as compensation, reports The Hindustan Times.