A parliamentary panel has called private airline Indigo the worst performing carrier for consumers. The Parliamentary Standing Committee on Transport, Tourism and Culture headed by TMC MP Derek’O’ Brien also slammed private airliners for levying arbitrary charges during pick season. It said some airlines were charging 8-10 times more than the normal fares during festive season.
“Our committee is very clear that the worst performing airline for consumers is IndiGo. All 30 members agreed on this. Indigo has not responded despite many complaints. The way they behave with consumers and charge for just one kg or two kg overweight of air baggage…” TMC MP O’Brien told reporters.
He said everyone on the panel was “disgusted” with the way private airlines were operating, “but more so with IndiGo”.
“It is discourteous.The airline is very rigid, IndiGo even charges for one-two kg overweight, this has not been taken very well and the committee is looking into the matter seriously,” he added.
O’Brien asserted these were not only his views but of all members of the panel who were from different parties.
On the luggage policy, Brien said Air India had the best luggage policy and the other private airlines should also enhance the baggage limit.
The panel also called for putting in place a proper mechanism to check the behaviour of employees of airlines.
The committee also recommended that airlines cannot charge more than 50% of basic fare as cancellation charges adding that the tax and fuel surcharge collected should be refunded to passengers.
Taking note of instances of unruly behaviour by airline staff, a separate panel on Monday suggested that heavy penalties should be imposed on such people as well as strictest possible action be initiated against them