Air India has come under scrutiny when the airlines let off a drunk passenger who urinated on an elderly woman’s seat. The incident happened on Friday on flight AI102 from New York to New Delhi. The woman who was travelling alone was to take a connecting flight from New Delhi.
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The incident surfaced on social media when the elderly passenger’s daughter, Indrani Ghosh lambasted the airlines on micro-blogging site Twitter. She criticised Air India for not taking any action and accused them of causing trauma to her mother.
Air India, in its response, said that the matter was had been reported and forwarded to the concerned departments and was under investigation.
Through a series of tweets, Ms Ghosh tried to reach out to Air India officials. Here are the tweets:
Disgraceful @airindiain yesterday on your flight AI102 from JFK to Delhi a drunk passenger removed his pants and peed on the seat my mother was sitting!!! She was traveling alone and is completely traumatized! Reply ASAP #AirIndia #Shameful
— Indrani Ghosh (@indranidreams) August 31, 2018
@airindiain when I called to make a complaint the usual call centre guy following the script asked me to go to the website and write a feedback!! Really FEEDBACK!
— Indrani Ghosh (@indranidreams) August 31, 2018
The details of the incident are extremely disturbing! One necessarily doesn’t prepare oneself to face such things. This was an afternoon flight and the incident happened post dinner(ample time to get drunk)what is AI’s response? What is happening? #nationalAirline #AirIndia
— Indrani Ghosh (@indranidreams) August 31, 2018
Outrageous: especially ironic given many of us book parents on these flights because we (I guess mistakenly!) think they’ll feel more comfortable on @airindiain; @sureshpprabhu should take note: why on earth is AI staff continuing to serve alcohol to drunk people or to excess?! https://t.co/KvPllEJsKu
— Umair Muhajir (@umuhajir) August 31, 2018
Many users extended their support to Indrani. A few called out to Air India while some ranted about how Indians manage to indulge in such embarrassing situations:
All customer service executives R a bench of powerless souls. No any company has given them any authority 2 handle any kind of grievances. They R there only 2 receive the calls and then do a mechanical lip service just buy time or put you off in frustration
— Sunil Nair (@sunleo6) September 1, 2018
Disgraceful… Its incredible India… Made by incredibility Indian…. Air India need 100% staff change that’s the only way to revive the sick .. RICh airline. @narendramodi, @airindiain
— S G (@SGuptaG) September 1, 2018
It’s sad, your mum had to go through this traumatic scenario and definitely that man should be questioned and appropriately punished. Fine, community service , no fly list – everything as the law says. Do you have contact or name of that passenger?
— Rohit Srivastava (@roshovani) September 1, 2018
AI, We all are awaiting the feedback from your end. Hope your crew had taken actually taken action and held the unruly passenger. This is a case of harassment.
— ѕα¢нιη ѕαιηι (@asksachinsaini) September 1, 2018
So They respond saying they’ve no control on the passengers. Brilliant
— Gooner P! (@Gunnerforeva_31) September 1, 2018
Following the incident, Minister of State for Civil Aviation Jayant Sinha directed Air India to look into the matter immediately.
He tweeted:
@airindiain please follow up immediately and report back to MoCA / DGCA. Very unfortunate that your mother had to go through this harrowing experience. https://t.co/TcUxEiZ4lR
— Jayant Sinha (@jayantsinha) September 1, 2018
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