Xiaomi today responded to a video claiming a Redmi Note 4 unit caught fire spontaneously in Bengaluru and said that the video is fake and not of a Xiaomi device at all. However, it acknowledged that a Redmi Note 4 unit owned by one Arjun did suffer fire damage in Bengaluru and stated that after a “thorough technical investigation” it was found that the fire was caused due to a faulty third-party charger used by the buyer.
The company said it has provided the customer with a new unit to replace the burnt one. However, it added that the video circulating claiming to be that of the said Redmi Note 4 unit involved in a blast is “fake”.
According to a NDTV report, Xiaomi in its statement said, “He had purchased a Redmi Note 4 from a Poorvika store in Bangalore on 1st June 2017. His phone was damaged at his home on July 17, 2017, following which he took the phone to the aforementioned Poorvika store on the same day. As soon as we were alerted to this incident, we took the device back.”
“The damage was caused due to a faulty third-party charger used by the customer” and “there were signs of physical damage on the phone as well,” it added.
Video Courtesy: YouTube
Xiaomi also condemned the blog that circulated the video of the exploding handset, calling its behaviour “irresponsible and disturbing.” The company says the video was attained from “a random WhatsApp group,” and is not related to Redmi Note 4 unit purchases from the Poorvika outlet.
The company’s investigation says the CCTV video originates from Anamangad, Kerala, and added the video is not a Xiaomi handset at all, and even the date in the video does not correspond to the date of purchase of the device by the customer in Bengaluru, as well as the date he took the phone for repairs. The customer has confirmed to Xiaomi that the people in the video do not include him, his friends, and relatives.